Coral Club company contact Information

Payments are accepted via bank cards: Visa, Maestro or Mastercard.

Payment procedure:

1. Select the bank card field.
2. Go to the payment page, enter your bank card details (card number, expiration date, CVV, cardholder's name and surname) and click "Pay".
3. After filling out the card details, you may be redirected to your bank's page to enter your security code. It is required to confirm your identity.

If the payment is not confirmed, please contact your card issuing bank.

Pay for your order online in a couple of clicks using the PayPal electronic payment system for fast and secure payments.

If you are registered on PayPal, you only need to log in with your email address and password to pay.
If you do not have a PayPal account yet, after you have confirmed the payment, go to the PayPal website and click "Register". Enter all required information and click "Open account".

Instructions for payment without PayPal:

1. Select "Create an invoice".
2. Fill out the form provided.
• Select your country from the list.
• Enter the card details: number, expiration date, security code, name and surname of the cardholder.
• Enter your billing address.
3. If the billing address and delivery address match, tick the checkbox. If not, remove the checkmark from the checkbox and enter the shipping address.
4. Check all entered data and click the "Continue" button.

Warning! If you would like to save time and use PayPal for future payments, we recommend you register on PayPal.

If you do not have an account and do not wish to register you can use PayPal Plus - a convenient service for making payments.

PayPal Plus brings together various popular payment methods under the PayPal umbrella.
No matter how you pay, everything goes through the PayPal service, even if you do not have an account with the service. It is an easy and convenient way to pay for your orders.

After payment is made, which takes place instantly, order status will show "Completion". This means that the order will be handed over to the delivery service within 24 hours, excluding weekends and public holidays.

Choose card payment when placing your order and tick the box agreeing to the company's terms. Then click "Proceed to Payment" and on the next page, click "Pay with Google Pay or Apple Pay."

Pay for the order by invoice at any bank branch.

Payment procedure:

1. After placing your order, click the "Print receipt" button and go to the page with the completed invoice form.
2. Print and pay the invoice at any bank branch or pay the invoice using online banking.

Please note:

• The created order is reserved and stored for 5 calendar days from the date of creation.
• If payment is not received by the set deadline, it will be automatically cancelled and the ordered products will be returned to stock.
• Please check the time for funds to be credited at your bank branch. Typically it takes 1 to 3 working days to receive your payment.
• Banks may charge a fee for funds transfer that is not included in the invoiced amount. Please contact your bank for more information about such fees.

You can pay for up to 100% of your order with bonuses..

If your bonus account balance is positive, "Use Coral Wallet" fucntion will automatically apply the amount of available bonuses to the payment amount.

If you do not want to pay with bonuses, untick this box, choose any convenient payment method and proceed with your order.

Important!
The percentage of bonus usage may be different for each country!

To pay for part or all of your group order, transfer funds from your bonus account to your personal account. Any member of the group can transfer the funds to the member from whose account such order will be placed.

Please note that after the transfer, the bonuses will only be available for placing an order in the online store.

Processing and delivery of orders is carried out depending on the delivery method you have chosen. If the payment for the order received after 13:00, then package is transferred to the courier service next day. When choosing DHL, the package can be delivered to your local post office.

Delivery service «DHL Express»

Shipping cost:

• 10 EUR for orders under 200 EUR;
• 5 EUR for orders between 200 and 500 EUR;
• free for orders over 500 EUR.

Delivery takes 1-2 work days.

Delivery service «DHL»

Shipping cost:

• 6 EUR for orders under 200 EUR;
• free for orders over 200 EUR.

Delivery takes 6 work days.

Delivery service «DPD»

Shipping cost:

• 7 EUR for orders under 200 EUR;
• free for orders over 200 EUR.

Delivery takes 3-6 work days.

After paying for the order, you will receive a confirmation letter from the courier service, it must contain the tracking number of the order, use it for parcel tracking on their website.

• «DHL», «DHL Express»;
• «DPD».

In order to clarify the nearest courier service`s branch, to change delivery point or time of delivery, you need to contact the company's office in your region. You can find contacts by the link.

• «DHL», «DHL Express»;
• «DPD».

Changing the delivery country selection on the Coral Club website

If you are authorized:

1. Click "Other countries" to select a delivery country that is not on the list
   

   

2. A complete list of available countries, grouped by continent, will open. Select the desired country from the list and go to its website
   

   

3. The website language will be selected automatically
4. Log in to the website again

If you are not authorized:

1. Click "Other countries" to select a different delivery country
   

   

2. You will be redirected to the Coral Club Global website. It is always in English
3. Click on the text "YOU ARE ON OUR GLOBAL SITE | SELECT A MARKET SITE" next to the company logo
   

   

4. A complete list of available countries will be opened and grouped by continent. Select the desired country from the list and go to its website
   

   

5. The site language will be selected automatically.

The refund is processed within 14 days from the date the seller receives a written statement requesting a refund and the product is returned. File an electronic application at info@coral-club.com. Be sure to fill out your first and last name, club number, order number, and the reason for returning the product- this will expedite the processing of your request.

The buyer shall pay for the return shipping of products in good condition (option DHL Paket).

When returning inadequate quality products, use the prepaid label to send the package for free.

Recipient’s address:

• Coral Club Deutschland GmbH
• Nikolaj Josko
• Siegener Straße 12

35066 Frankenberg (Eder)

Damaged or defective items can be exchanged or returned for a refund in the following cases:

• if the packaging is damaged or dirty
• if the product has an unusual smell/colour/taste;
• if the product is physically damaged, broken or other surface defects are detected
• if the product does not match the description (in terms of volume, quantity/amount, etc.), or you received an incomplete pack
• if there are other defects, or the product was not delivered or purchased by mistake.

Our products are manufactured using the latest technology and highest standards of quality. We appreciate the trust that you put in us and hope that you enjoy your purchases. That is why returning to Coral Club is easy. If for any reason you change your mind about a product, you can return or exchange it. In order to return or exchange a product, it should be unopened and in marketable condition. You can exchange the purchased product for the same product, or another product of equal or higher value. In the latter case, you would need to pay the difference in price.

If you do not want to substitute one product for another, you will receive your refund (excluding shipping costs) within 14 days. The company reserves the right to refuse to return the product if its packaging is damaged, with the exception of products that were damaged during transportation through the seller's fault.

If the product was purchased as part of a promotion, then that is accounted for when processing the refund.