8.1. Ordering company products

Inventory

As the Company imposes no specific minimum inventory requirement, you must use your own judgment to determine the amount of inventory you will need to sustain your projected Retail Sales and personal use. You must never purchase more products than you can reasonably use or sell to retail customers in a month, and must not influence or attempt to influence any other Distributor to buy more products than they can reasonably use or sell to retail customers in a month.

Ordering

Products can be ordered by internet only.

1. Payment must be the exact amount of the order and may be made by those methods presently available.

2. Orders must be paid in full prior to pick-up or shipping. All shipping and handling costs are based on delivery location and the total cost of Products ordered.

3. Unauthorized use of another person’s credit card is prohibited.

Will Call

Where a will call service is available, you may pick up your order at the will call location. The Company may ship, at your expense, Product that has been marked for will call pick-up if the Product has not been picked up within thirty (30) calendar days of the scheduled pick-up date, or the end of the calendar month, whichever is latest. If the Product is shipped to you from the will call location, the Company may use any payment method noted on file to collect the shipping fees. Alternatively, the Company may, at its sole discretion, cancel the order.

Back Orders

If the Company is temporarily out of stock of ordered Product, at the Company’s discretion, you will receive a refund for the Product or a “back order” notice with your shipment. Back orders are filled first as new inventory arrives. Volume on back orders is credited to the month in which payment for the original order was received by the Company.

Changes in Product pricing and availability

The pricing and availability of Coral Club Products may change from time to time. This can include addition of new products, reformatting existing products, and removing products from sale. Coral Club reserves the right to make these changes without prior notice.

8.2. Return Policy and Buy-Back

Unless required by law, all returns are at the sole discretion of the Company. The Company will refund the purchase price of the Product or exchange it pursuant to the following.

Return policy

1. If the Distributor is not completely satisfied with the product, the Company will refund 100% of the purchase price, minus the cost of Shipping & Handling.

2. The Company will only accept a product return if the following criteria are met:

• The product return process is initiated within 15 days of the Distributor’s receipt of the product.
• The Distributor must submit the sales receipt or shipping invoice with the returned item(s).

3. Products purchased as a Package Deal must be returned together

4. Certain items are non-returnable, including, but not limited to: Final Sale Items, Special offers, Promotions, etc. If a product is non-returnable, that status will be clearly disclosed at the time of the sale.

5. The Company reserves the right to issue Company Credit.

6. Exceptions may be made to the policy in the following cases:

• A return claim may be denied if a Distributor is in violation of the Contract.
• A return claim may be granted, even if certain conditions of the policy are not met, if the Distributor is experiencing unexpected financial hardships.
• Exceptions will be reviewed on a case by case basis.

Damaged items

• The Company will accept return of damaged/defective items with the following rules:
  • i. The Company will determine if the product is damaged/defective. The Company may request photo/video evidence and/or that the product is shipped back to the Company before a decision is made.
  • ii. The Company will determine whether shipment can be prepaid or the Distributor should pay for shipment, to be reimbursed later if the product is deemed to be damaged/defective.
  • iii. The Distributor has up to 15 business days from the date of receiving the product to inform the Company in writing that the product is damaged/defective.
  • iv. If it appears that the damage was done in transit by the shipping company, it is the Distributor’s responsibility to cooperate with the Company in filing a claim with the shipping company.
  • v. The Company at its discretion will choose to exchange the product or provide a refund, including the cost of shipping, if applicable.
  • vi. The company reserves the right to exchange for the same or analogous product, as determined by the Company.
• The company will exchange any incorrectly-sent items.
  • i. The Distributor has up to 3 business days following the receipt of incorrectlysent items to notify the Company of the error.
  • ii. The Company may request that the Distributor ships the incorrectly-sent items back to the Company, at the company’s expense.

8.3. Buy-Back Policy (Termination of the Contract)

Upon cancellation of a Distributor’s Contract, the Distributor may return the Distributor Kit, products, and Sales Tools that he or she personally purchased from the Company (purchases from other Distributors or third parties are not subject to refund) that are in Currently Marketable condition (see Definition of “Currently Marketable” below) so long as the items were purchased from the Company within one year prior to the date of cancellation.

(Note that the one year limitation shall not apply to Distributors who are residents of Maryland, Massachusetts, Wyoming and Puerto Rico - there is no time limit for residents of these jurisdictions.)

Upon receipt of Currently Marketable Distributor Kit, products or Sales Tools, the Distributor will be reimbursed 90% of the net cost of the original purchase price(s). Shipping and handling charges incurred by a Distributor when the Distributor Kit, products or Sales Tools were purchased, and return shipping fees will be not be refunded. If the purchases were made through a credit card, the refund will be credited back to the same account. If a Distributor was paid a bonus or commission based on a product(s) that he or she purchased, and such product(s) is subsequently returned for a refund, the bonus and/or commission that was paid to the Distributor based on that product purchase will be deducted from the amount of the refund.

Any merchandise that is clearly identified at the time of sale as a “closeout”, nonreturnable, discontinued, or as a seasonal item, shall not be returnable.

Definition of Currently Marketable condition: Product must be unopened, unaltered in any way (including packaging and labeling) and resalable.

Montana Residents

A Montana resident who cancels the Contract within 15 days from the date of enrollment may return his or her Distributor Kit for a 100% refund.

8.4. Return procedure

1. Contact Coral Club (email, phone or online form)

2. Receive approval (and RMA#) prior to returning product

• Products returned to the Company without prior authorization will not qualify for a refund and may be returned to the Distributor at the Distributor’s expense.

3. Return product according to instructions from Coral Club representative.

• May need to provide photo/video evidence.
• May need to pay for shipping.

4. If a you are returning merchandise that was returned to you by a personal retail customer, the product must be received by the Company within ten (10) days from the date on which the retail customer returned the merchandise to you, and must be accompanied by the sales receipt that you gave to the customer at the time of the sale.

8.5. Volume Points, bonuses and ranks

Distributors are paid bonuses based on their sales and sales in their Downline. In case of a Product return, the Company reserves the right to recoup any bonuses that were paid in association with that sale.

Distributors achieve ranks based on their sales and sales in their Downline. In case of a Product return, the Company reserves the right to reverse any ranks that were achieved as a result of that sale.

Volume Point deductions associated with a return will be applied to the volume for the month when the return was made, not the month when the original purchase was made (if different).

8.6. Not-accepted orders

The Company may charge a fee of $10 for shipments refused at the point of delivery.

8.7. Chargebacks

Distributors must follow the Company’s Return, Refund & Exchange policy. It is against the Contract to initiate a chargeback with a credit card company without first having followed the Company’s Return, Refund & Exchange policy.